Backorder Policy
Vapour Vista Backorder Policy
At Vapour Vista, we strive to provide you with seamless access to our product range, even for items marked as "out of stock." Our backorder policy ensures you can continue purchasing these items online. Here's how it works:
How Backorders Work
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On-Demand Ordering:
When you place an order for an "out of stock" product, we will source it directly from our suppliers on your behalf. This process typically adds a few extra days to the delivery timeline. -
Availability from Suppliers:
While we aim to fulfil all backorders promptly, there may be instances where a product is unavailable or discontinued by our suppliers. If this happens, we will notify you as soon as possible.
Options for Customers
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Shipping Delays:
If your order contains a backordered product, we will ship it as soon as it becomes available. If your order includes multiple items, in-stock products may be shipped separately to avoid delays, at our discretion. -
Order Modifications or Cancellations:
- If a backordered product cannot be fulfilled within a reasonable time, you have the option to modify your order.
- You can substitute the item for a similar product, or you may request a cancellation and a full refund for the unavailable item(s).
- If you'd like to amend your order, please contact our support team promptly.
Important Notes
- Estimated restocking times may vary based on supplier availability and product demand.
- If you prefer not to wait for a backordered item, we recommend checking our website for alternative products that may be immediately available.
- For any queries or updates on your backorder, feel free to contact our customer service team.
We appreciate your patience and understanding as we work to ensure you receive the products you love. Thank you for choosing Vapour Vista!