Last updated: 2 November 2025
This Privacy Policy explains how Vapour Vista (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit vapourvista.co.uk (the “Site”), make a purchase, create an account, use our services, or otherwise communicate with us (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site and Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date. Your continued use of the Services after updates constitutes acceptance of the revised policy.
2. Information We Collect
The personal information we collect depends on how you interact with us and our Services. We collect information from the following sources:
a) Information You Provide Directly
- Contact details: name, email address, billing and shipping address, phone number
- Account details: username, password, and security information
- Order details: products purchased, payment confirmation, and delivery information
- Communications: queries, messages, and reviews you send to us
b) Age and Identity Verification (OneID)
Because we sell age-restricted products (18+), we are legally required to verify your age and identity before fulfilling orders. We use OneID, a trusted third-party verification service, to securely confirm your age.
- OneID may process your name, date of birth, and identification details (such as a driving licence or passport) solely to confirm your age and prevent fraud.
- OneID acts as our data processor. We do not receive or store your ID documents — only confirmation that verification was successful or unsuccessful.
- Our lawful basis for processing this information is legal obligation (age-verification compliance) and legitimate interest (fraud prevention).
For more information on OneID’s privacy practices, please visit https://www.oneid.uk/privacy-policy.
c) Automatically Collected Information (Cookies & Analytics)
When you visit our Site, we automatically collect certain technical and usage data, such as your IP address, browser type, device information, pages viewed, referring URLs, and approximate location. We use cookies and analytics tools to improve our website and marketing performance.
For details about cookies used on Shopify stores, see Shopify’s Cookie Policy.
d) Information from Third Parties
We may receive information from:
- Shopify – store hosting, checkout, analytics
- Payment processors – secure payment processing
- Delivery partners – shipping and fulfilment
- Marketing and analytics partners – improving our marketing and website performance
3. How We Use Your Information
- Process and fulfil orders, payments, and deliveries
- Verify age and identity (via OneID)
- Provide and manage your account
- Send order updates, invoices, and service notifications
- Provide customer support
- Send marketing communications (where permitted)
- Detect and prevent fraud or unauthorised transactions
- Comply with legal obligations and industry standards
- Improve our Site, products, and customer experience
4. How We Share Your Information
We may share your personal information with trusted third parties as shown below:
| Recipient | Purpose |
|---|---|
| Shopify | Store hosting, checkout, and analytics |
| OneID | Age and identity verification |
| Payment Processors | Securely processing your payments |
| Delivery & Fulfilment Partners | Delivering your orders and handling returns |
| Marketing & Analytics Partners | Improving website and marketing performance |
| Legal & Regulatory Authorities | Where required by law or to prevent fraud |
We do not sell or rent your personal data. Limited, anonymised data may be shared for analytics or marketing in compliance with privacy laws.
5. Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, including legal, tax, and regulatory requirements.
OneID verification results (e.g., “age verified”) are stored only as needed to evidence compliance, typically for up to 12 months, and are then securely deleted.
6. Security
We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no online service is completely secure, so please keep your account credentials confidential.
7. Your Rights (UK & EU)
Under the UK GDPR and Data Protection Act 2018, you have the following rights:
- Access – request a copy of your personal data
- Correction – correct inaccurate or incomplete information
- Deletion – request deletion where legally permissible
- Restriction – limit certain data processing
- Portability – receive a copy of your data in portable format
- Objection – object to processing, including direct marketing
- Withdraw consent – withdraw consent where applicable
To exercise these rights, please email support@vapourvista.co.uk. We may request proof of identity before processing your request.
8. International Data Transfers
Your data may be transferred outside the UK or EEA (e.g., Shopify servers). We ensure appropriate safeguards, such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses, are in place.
9. Children’s Data
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided personal data, please contact us immediately for removal.
10. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before providing personal information.
11. Complaints
If you have concerns about how we handle your personal information, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via ico.org.uk.
12. Contact Us
Email: support@vapourvista.co.uk
Subject line: “Privacy Enquiry – Vapour Vista”
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